Helping to Build A Better Future For Oportun Borrowers

Helping to Build A Better Future For Oportun Borrowers

Helping to Build A Better Future For Oportun Borrowers

SpringFour and Oportun began working together in August of 2016 after realizing we shared a mutual goal and mission. Each of our companies believes that those struggling financially should not be left on the sidelines and deserve access to fair credit and direction to local resources that can help.

Oportun was founded in 2005 with the mission of providing affordable loans that help people with little or no credit history establish credit and build a better future. Today, they have helped over one million customers and have originated over $5 billion dollars through more than two million loans.

Those who need access to affordable credit to meet needs frequently require additional financial health resources to get back on track. Nearly 90 percent of Oportun customers live in low-to-moderate income neighborhoods. Many of them struggle to cover basic expenses such as housing, utilities or medical bills. These are just the types of situations where SpringFour referrals can also be extremely helpful and result in the greatest impact.  Oportun partnered with SpringFour to help their borrowers connect with local nonprofit and government agencies that address these types of financial challenges and can help put borrowers on the path to financial wellness.

As Oportun continues to offer SpringFour referrals they see more opportunities to assist their borrowers. As Ezra Garrett, SVP of Public Affairs & Impact at Oportun, recently stated to employees, “With the SpringFour partnership, Oportun helps more of our customers who are facing difficult life decisions find the appropriate assistance they need to get back on track. I feel more confident than ever that we are on the right path in our mission to help more of the 45 million people in the United States with little to no credit history build a better future.”

Initially, Oportun added S4direct to their website, where borrowers can self-serve to find local resources. They also deployed S4desktop in their contact centers, where Oportun agents are able to provide referrals to connect borrowers who have fallen behind on their payments to local resources. Because SpringFour provides its referrals in both English and Spanish, referrals can be easily made and understood by Oportun borrowers, many of whom are more comfortable speaking Spanish.

Oportun has since decided to expand the partnership and offer SpringFour referrals to borrowers through their retail locations as well, where they provide referrals to hundreds of borrowers each month. As Raul Vazquez, CEO of Oportun stated, “Partnering with SpringFour allows us to directly address our customers’ needs in a way that we could not do alone.”

SpringFour is proud to be a part of the path to help Oportun customers achieve financial wellness.


Katie Gottschall Donohue, Vice President, Strategy and Operations

SpringFour, Inc.

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Efma Conference & Fintech/Bank Partnerships

Efma Conference & Fintech/Bank Partnerships

Efma Conference & Fintech/Bank Partnerships

Last week, I had the opportunity to travel to New York City to speak at the Efma Bank+Fintech Conference. Efma, a not-for-profit association formed in 1971 by bankers and insurers, specializes in retail financial marketing and distribution. Today, more than 3,300 financial institutions in 130 countries are Efma members including over 80% of Europe’s largest retail financial institutions.

It was a true privilege to be a featured speaker at their first event held in the United States, which was attended by global leaders in financial services.

As I mentioned at the beginning of my talk in New York, it was an honor to have the opportunity to share with the audience the story of SpringFour and the impact we create together with our bank partners. It’s thrilling to have started a company based on a simple yet powerful idea. That connections matter. And that by creating a technology solution that powers these connections or referrals to local, financial wellness resources, people can get back on track with their payments and improve their financial health. We are making a difference and we believe the ability to share our story on the Efma stage will help bring more resources to those in need.

Rochelle Gorey presenting at Efma Conference

Because the theme of the conference was Bank + Fintech, we were there to talk about our work with BMO Harris Bank. This work came about as a result of the BMO Harris/1871 Fintech Partnership Program last year, which we were selected for and ultimately chosen as one of the top three winners. BMO Harris shared how they vet potential fintech partners, what they consider when deciding to do business with them, and the value they see in SpringFour.

Mike Butler (President & CEO Radius Bank), Tony Nicholas (CEO Alloy), John Schulte (CIO Merchantile Bank), Keith Armstrong (Co Founder & COO Abe.ai), Rochelle Gorey (Co-Founder and CEO SpringFour), Purva Sule (Director, Senior Relationship Manager BMO Financial Group)

At SpringFour, we recognize the importance of working alongside financial institutions to deliver financial health resources to consumers. We could not do what we are doing without our bank partners. And when we say partners, we mean it. I often tell potential clients that we do not view ourselves as vendors. In fact, the first time a potential client referred to us as a vendor I was a bit taken aback. From our first conversation with a potential client, we view them as our partner in delivering financial wellness solutions.

Never have we thought of our relationships with our clients as transactional. And that makes a huge difference in the relationships we create with our bank clients as well as in our ability to create impact. We work with our clients every step of the way to understand the problem that they are trying to solve and maintain an open relationship. In this way, we can craft and create innovative solutions together. Our bank partners know that when they utilize SpringFour’s platform, they are getting everything they need to help increase repayment rates and help their borrowers.

Let me know if you want to learn more about how to become a partner with SpringFour and join us in our pursuit of financial health.


Rochelle Nawrocki Gorey
Co-Founder & CEO

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Best of FinXTech Awards Finalist

Best of FinXTech Awards Finalist

Best of FinXTech Awards Finalist

SpringFour was thrilled to hear that we have been named a Finalist for Bank Director’s FinXTech 2018 Fintech Awards.We are a finalist for the most Innovative Solution of the Year for our work with U.S. Bank. And we couldn’t be prouder.

These types of accolades are so meaningful to us because we know that our solution works, and that we are delivering results. These results impact our customers’ bottom line, but also improves the financial lives of people across the country. U.S. Bank has been an incredible partner, and together we have documented just how powerful these impacts can be.

Through the FinXTech Awards, Bank Director and Promontory Interfinancial Network, LLC  strive to recognize collaborative partnerships between banks and financial technology companies. They understand that these partnerships “present significant opportunities to better serve existing customers, attract new ones, improve efficiencies, bolster security and promote innovations.”

We can’t wait to travel to the FinXTech Annual Summit in May to meet the other fantastic finalists and learn more about collaboration in the financial services industry.


Katie Gottschall Donohue, Vice President, Strategy and Operations

SpringFour, Inc.

Awards and Recognition

          

           

       

    

 

 

 

 

 

          

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info@springfour.com
866-732-2246

Chicago Office at 1871
222 Merchandise Mart Plaza

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SpringFour Shares its Story on Alight Innovation Day Panel

SpringFour Shares its Story on Alight Innovation Day Panel

On January 30, 2018 SpringFour CEO Rochelle Gorey had the opportunity to speak at the Alight Innovation Day on a panel featuring start-ups. Alight, a leader in technology-enabled health, wealth, HR and finance solutions, held an Innovation Summit for it’s top 100 global leaders at 1871. The day acted as a source of inspiration for Alight leaders to think creatively and to learn about innovative products and ideas.

Rochelle was joined on a panel by Heather Holmes, Cofounder & CEO of Genivity, Amanda Greenberg from Balloonr and Andy Abbot from Heretik. The panelists shared their “Founder’s Story” and talked about entrepreneurship and the vision behind their companies. It is always exciting to join in these conversations, to share how SpringFour is innovating in this space, and learn from others.

Financial wellness is becoming an important part of benefit packages employers can offer their employees. Thinking about innovative solutions in this space is one way that Alight is changing the way companies think about HR benefits. This panel highlighted some of the new ways start-ups are addressing the need for employers to think about innovative ways to offer employee benefits. SpringFour was excited to be a part of the discussion and to have the opportunity to introduce the way we are able to impact individual people’s lives and increase their financial wellness, while helping our business partners at the same time.


Katie Gottschall Donohue, Vice President, Strategy and Operations

SpringFour, Inc.

More Than Just Financial Education

More Than Just Financial Education

More Than Just Financial Education

We’re feeling excited. Have you seen this latest infographic by the Center for Financial Services Innovation (CFSI) that illustrates the power of financial health tools at the workplace? It’s got us feeling pretty darn awesome here at SpringFour.

You see, for years now, we have been promoting and talking about how in order to help people with financial challenges, we must deliver more than education. And we’re not just talking about this. We have built the largest database of resources that help connect people with tangible resources, programs, and tools that help them reduce household expenses and increase cash flow. Our mission IS to provide necessary connections to real services that can create real solutions and alleviate financial challenges in the short term.

And it’s working. See our case studies with LendUp and US Bank.

Seeing the statement Financial Wellness at Work is Catching On, but Education is Not Enough in CFSI’s infographic sends off fireworks for us. You see, people are stressed and they often can’t make all of their monthly payments. While providing people with education is valuable, it isn’t what is going to solve their immediate problem: “How do I pay my mortgage this month when my furnace just went out and that cost me $4,800” or “My car broke down and I had to fix it because I need it to get to my job, but now I can’t pay my rent.” These are real life situations that happen everyday. They cause people a great deal of stress and anxiety. And you can be certain, that when people are facing these situations, they are distracted at work, they are stressed out, and no amount of education is going to relieve that.

But we have the power to help. To help make important connections to real resources and programs that can lead to a decrease in household expenses. It’s simple, yet not many organizations or employers are doing it. But we think that’s changing.

This illustration documents what we see as a significant mind shift in the industry, and we are thrilled to see this progress. If together we can continue on the path of creating and solving for income volatility, addressing shortfalls in the budget and providing real, tangible solutions to do so, we are all better off.

Rochelle Nawrocki Gorey

Co-Founder & CEO, SpringFour Inc.

Awards and Recognition

          

           

       

    

 

 

 

 

 

          

DRIVE IMPACT WITH US

info@springfour.com
866-732-2246

Chicago Office at 1871
222 Merchandise Mart Plaza

JOIN OUR MAILING LIST

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