Our Q2 Impact Report is here — and we’re thrilled to share the results of our winning empathy-first strategy. In partnership with banks, credit unions, fintech lenders, employers, servicers, nonprofits, and more, we are meeting real needs in innovative and effective ways. 

Take note of the critical metrics we found most compelling in Q2:

• 1,250,100 financial health resources delivered in Q2
• 58% increase in Mental Health resources delivered compared to Q1
• 28% increase in Home Repair resources delivered compared to Q1
• 17% increase in Prescription Savings resources delivered compared to Q1
• 11% increase in Rental resources delivered compared to Q1

These needs reflect the current financial landscape. Six in ten Americans are living paycheck to paycheck, according to studies from CBS and CNBC. Two in three people who bought homes last year can’t afford their mortgage this year, according to Clever Real Estate. While it might not be as soon as we once thought, our data shows that demand for financial assistance remains. A looming recession will only exacerbate the financial challenges people are already facing.

Now is the time for organizations to step up, adopt empathy, and deliver relevant, innovative solutions that meet the specific needs consumers are facing at any given time. Not only does it help consumers’ financial health — it boosts customer retention, employee satisfaction, payment performance, NPS, ESG impact, and drives immense value for organizations.

After reading this Impact Report, we ask that you please do two things:

1. Let us know: how do you channel empathy at your organization?
2. Share this report with others in your network who appreciate win-wins.

Empathy matters — and it works. 

Morgan Pierce

Impact and Communications Manager

At SpringFour, we know this: An empathy-first strategy drives business results. Today, with inflation and a possible recession looming, financial institutions are working with SpringFour to put empathy front and center. Keeping empathy at the heart of what we do is critical to our success and the success of the brands that choose to use SpringFour. 

We’re thrilled to share that SpringFour is at the forefront of this critical movement with our empathy-first strategy spotlighted in American Banker and CX Leader podcast. Plus, we’re releasing a new empathy-driven product to meet businesses’ growing needs. Scroll down for more details. 

SpringFour’s Empathy-First Strategy in the News

How an Empathy-First Strategy Creates Business Results

Together with SpringFour, financial institutions of all sizes are embedding empathy-first strategies across their lines of business — and it’s working. Empathy enables organizations to demonstrate an understanding of their consumers’ needs and deliver solutions that empower financial health while increasing repayment rates, delivering positive borrower experiences and outcomes, improving NPS scores, adding brand value, and more. 

Financial stress is a uniquely human experience, and it needs a uniquely human solution – one that erases the stigma of delinquency and empowers financial health. 

We know that innovative solutions can and should provide an equitable, empathy-first path forward. That’s why we continually respond to consumer and market needs with solutions that can truly make a difference for organizations. 

Introducing: SpringFour’s new financial health solution

We’ve listened to what companies and their customers want today — and we’ve delivered. To make it possible for financial institutions to deploy an empathy-driven strategy, we’re excited to release a brand new all-in-one, enterprise financial health solution.  If you’re interested in beginning or expanding your partnership with SpringFour, please reach out to us at impact@springfour.com.

Morgan Pierce

Impact and Communications Manager

Today, we are proud to share our Q1 Impact Report with you.

At SpringFour, impact is core to everything we do. A comprehensive look at the first quarter of 2023, this report delves into the consumer needs and financial industry trends we’re seeing. It demonstrates SpringFour’s unique position to deliver critical solutions to pressing needs. Every single day, our social impact fintech makes it possible for brands to help consumers in real ways — and that not only feels good, it makes business sense.  

Together with our partners, we delivered 1,248,781 financial health referrals to consumers this quarter — and as a result, we helped organizations improve repayment rates, boost customer engagement, power financial capability, empower employees, add brand value, and more.

As the economic environment changes, SpringFour is prepared with proactive updates to support consumers as soon as they are faced with a challenge. Since many Americans filed their taxes this quarter, we updated and strengthened our Income Tax Support offerings to help consumers receive all the tax credits they’re entitled to. Before Covid-19 public health emergency declarations ended last week, we updated the nonprofit and government resources in our healthcare-related categories and provided more detailed information about prescription savings programs offered by drug manufacturers, nonprofits, and governments; discounts on prescription medication; and more.

And none of this would have been possible without the SpringFour team and the support of our clients who drive impact for their consumers every day through SpringFour. 

After reading this impact report, we ask that you please do two things:

1. Send us a note to let us know which trend surprised you the most. 
2. Share this report with others in your network.

We are proud to drive impact with you. Thank you, as always, for your partnership.

Rochelle Nawrocki-Gorey

CEO & Founder