Together, the fintech and credit union are supporting 367,000 members with digital financial health tools.

CHICAGO, January 23, 2025 – SpringFour, a first-of-its-kind, leading financial health fintech, today announced a partnership with MSU Federal Credit Union (MSUFCU), a credit union with more than 80 years of history providing services to the Michigan State University community and beyond. This partnership will offer MSUFCU members—Including Michigan State University students and alumni—innovative digital tools to support their financial health. 

According to Inside Higher Ed, 31% of students are concerned about the cost of their higher education. Approximately 48% of students who experience financial challenges while enrolled in higher education say they have difficulty concentrating on academics because of their finances. 

The partnership between SpringFour and MSUFCU’s Innovation Team started as a successful pilot program, offering SpringFour to select MSUFCU members. Now expanded, the partnership provides access to S4connect, SpringFour’s all-in-one consumer self-serve financial wellness solution, to all MSUFCU members. Through S4connect, MSUFCU members can access thousands of vetted resources for student loan support, rental and debt assistance, food and utilities, mental health, transportation, and more, digitally or while visiting the credit union’s Michigan and Chicago branches.

“SpringFour’s innovative approach to financial health was the perfect match for the lab at MSUFCU, our center for financial innovation, and it’s exciting to see it now offered to all of our members. With this next step in the partnership, we’re proud to empower the community with cutting-edge tools that improve financial health,” said Ben Maxim, MSUFCU’s Chief Innovation Officer.

SpringFour Founder & CEO Rochelle Nawrocki Gorey is an alumna of Michigan State University, where she studied public policy, and where she opened her first-ever credit card with MSUFCU. Since then, she has continued to be involved in entrepreneurship and innovation programs offered at her alma mater, most recently serving as a mentor to students involved in MSU’s Burgess Institute for Entrepreneurship & Innovation as well as a speaker as part of their State Innovate speaker series.

“I am excited about SpringFour’s partnership with MSUFCU. Not only am I a proud and involved MSU alumna, but I also believe that this partnership is an important step to supporting students, alumni, employees, and other MSUFCU members in their financial success, both now and after graduation. With access to financial health resources that make a difference in real time, individuals can find their financial footing while feeling supported by the credit union. It’s a win-win,” said Nawrocki Gorey. 

Since its launch in 2005, SpringFour has connected millions of Americans to resources that improve their financial health. In the third quarter of 2024, SpringFour delivered 2,192,900 financial health referrals to consumers in need.

About SpringFour

Founded in 2005, SpringFour is the first-of-its-kind, leading financial health fintech that empowers banks, credit unions, fintech lenders, employers, loan servicers, mortgage insurers, nonprofits, and organizations across all industries to connect consumers with vetted, local nonprofit and government financial health resources. Trusted by leading organizations including Capital One, BMO, M&T Bank, Fifth Third, OppFi, KeyBank, Avant, Enova, Oportun, Mission Lane, MSU Federal Credit Union, and more, SpringFour’s product suite includes an innovative contact center tool, digital self-service products, and APIs that increase payment performance, add brand value, strengthen customer relationships, drive ESG and social impact, support consumer financial health, and improve bottom lines. SpringFour has received many prestigious awards including American Banker’s Most Influential Women in Fintech, Inc. Magazine’s Female Founders 250, Real Leaders’ Top Impact Companies, Fast Company’s Brands that Matter, Finovate’s Innovator of the Year, and more. SpringFour was recently acquired by C&R Software, a CORA Group company and subsidiary of Constellation Software, Inc., the 23rd largest software company in the world with an $80B market cap.

About MSU Federal Credit Union

Founded in 1937, MSUFCU has a national reputation for excellence and has received several top industry and workplace awards, including being named a Best Credit Union to Work For® by American Banker for the sixth year, a Top Workplace by the Detroit Free Press for 13 consecutive years, and a National Best and Brightest Companies to Work For® winner for seven consecutive years. MSUFCU has also been certified as a Great Place to Work® for 10 consecutive years and has been recognized by the Credit Union National Association, earning first place for the people-helping-people philosophy Louise Herring Award. The Credit Union operates an award-winning, wholly owned credit union service organization, Reseda Group; along with digital-first financial platforms AlumniFi and Collegiate; trade name Oakland University Credit Union; and its foundation, the MSUFCU Desk Drawer Foundation. MSUFCU is headquartered in East Lansing, Michigan; and has 32 branches; over 360,000 members; over $8 billion in assets; and more than 1,200 employees. For more information, visit msufcu.org.

The financial health fintech and mortgage insurance provider are giving financial health tools to borrowers from 1,800 lenders nationwide.

CHICAGO, January 9, 2025 – SpringFour, the first-of-its-kind, leading financial health fintech, today announced a partnership with Enact Mortgage Insurance, a leading private mortgage insurance provider. The partnership supports Enact borrowers who are struggling financially by giving them no-cost access to SpringFour’s financial health resources.

Homeownership can come with financial challenges. According to a 2024 U.S. Mortgage Insurers report, it can take as long as 27 years for a household earning the national median income ($74,580) to save a downpayment of 20%, plus closing costs, for a $394,100 home (the median price for a single-family home in 2023). Mortgage insurance helps offset this financial barrier by enabling families to get into homes sooner with a lower down payment. Enact is taking this one step further by providing financial resources to borrowers who are struggling to make timely mortgage payments, giving these borrowers tools that will help them cut expenses and bring their mortgage loans current.

SpringFour’s partnership with Enact provides S4connect, SpringFour’s all-in-one customer self-serve financial wellness solution, to delinquent borrowers whose loans are insured by Enact. Borrowers have access to SpringFour’s more than 23,500 vetted, nonprofit and government resources for home repair, food assistance, heating & utilities savings, disaster relief, and more that may make it easier to save money, get back on track with mortgage payments, and stay in their homes.

By addressing an increasing need across the United States for sustainable homeownership, this partnership supports Enact’s mission of helping people buy a house and keep it a home.

“At Enact, our mission drives everything we do,” said Enact Chief Operations Officer Brian Gould. “We are committed to promoting sustainable homeownership, whether by assisting borrowers in purchasing a home or by providing every possible resource to help delinquent borrowers keep their home. Our partnership with SpringFour reflects our dedication to offering diverse solutions to meet the unique needs of borrowers.”

Through her leadership in affordable housing policy, her dedication to sustainable affordable homeownership is what first led Rochelle Nawrocki Gorey to found SpringFour in 2005. 

“This partnership is at the heart of why I founded SpringFour. Empowering Enact’s borrowers with SpringFour’s financial health resources ensures more homeowners will have the tools they need to save money and stay in their homes,” said Nawrocki Gorey. 

Since its launch in 2005, SpringFour has connected millions of Americans to resources that improve their financial health. In the third quarter of 2024, SpringFour delivered 2,192,900 financial health referrals to consumers in need.

About Enact

Enact (Nasdaq: ACT), operating principally through its wholly-owned subsidiary Enact Mortgage Insurance Corporation since 1981, is a leading U.S. private mortgage insurance provider committed to helping more people achieve the dream of homeownership. Building on a deep understanding of lenders’ businesses and a legacy of financial strength, we partner with lenders to bring best-in class service, leading underwriting expertise, and extensive risk and capital management to the mortgage process, helping to put more people in homes and keep them there. By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Enact is headquartered in Raleigh, North Carolina.

About SpringFour

Founded in 2005, SpringFour is the first-of-its-kind, leading financial health fintech that empowers banks, credit unions, fintech lenders, employers, loan servicers, mortgage insurers, nonprofits, and organizations across all industries to connect consumers with vetted, local nonprofit and government financial health resources. Trusted by leading organizations including Capital One, BMO, Fifth Third Bank, Fay Servicing, Freedom Mortgage, LoanCare, PHH Mortgage, MSUFCU, M&T Bank, OppFi, KeyBank, Patelco Credit Union, Avant, Enova, Oportun, Mission Lane, Enact MI, and organizations across all industries, SpringFour’s product suite includes an innovative contact center tool, digital self-service products, and APIs that increase payment performance, add brand value, strengthen customer relationships, drive ESG and social impact, support consumer financial health, and improve bottom lines. SpringFour has received many prestigious awards including American Banker’s Most Influential Women in Fintech, Inc. Magazine’s Female Founders 250, Real Leaders’ Top Impact Companies, Fast Company’s Brands that Matter, Finovate’s Innovator of the Year, and more. SpringFour was recently acquired by C&R Software, a CORA Group company and subsidiary of Constellation Software, Inc., the 23rd largest software company in the world with an $80B market cap.

1. Proved Financial Health is Here to Stay: SpringFour Acquired by C&R Software

What this news signifies most of all is this: financial health is here to stay. Together, we have changed perspectives, industries, and millions of lives — and now, the sky’s the limit.

This new chapter signifies an industry-defining moment, demonstrating that supporting consumer financial health is a competitive differentiator and sound business decision that results in win-wins.

2. Led the industry in providing best-in-class, vetted nonprofit and government resources to support financial health

SpringFour’s Resource Integrity Team continuously vetted local, statewide, and national financial health resources to help organizations provide trustworthy referrals that helped consumers through financial challenges. This is a huge value add for our clients — knowing they can trust the resources their customers access through SpringFour.

SpringFour will deliver more than 8 million referrals in 2024. This is more than a 45% increase over the 5.5 million referrals delivered in 2023. 

This tells us our solutions are more in demand than ever. People need access to resources that can help them weather hardship and improve their financial health, and organizations trust SpringFour to help them deliver those resources.

SpringFour’s Resource Integrity Team of experts in social services, community development, and financial wellness reviewed 100% of all financial health resources available through SpringFour. The team added over 2,200 new resources focused on financial health areas such as affordable housing, health insurance, small business, and student loan counseling.

3. Launched S4connect, SpringFour’s new all-in-one, digital consumer self-serve tool

In 2024, SpringFour unveiled its latest product, S4connect, where consumers can self-serve to access financial health resources in a variety of categories.

S4connect gives people what they need and are craving from their organizations. We have the engagement rates to prove it: Clients have successfully deployed S4connect and have seen high engagement rates of 30-50%, exceeding industry standards.

4. Highlighted consumer need trends and how organizations that use SpringFour are delivering impact and increasing customer engagement

5. Shed light on essential, in-demand financial health categories and empowering organizations to help consumers access assistance

Click on a category below to learn more about how SpringFour delivered impact in each of these financial health categories throughout 2024.

6. Bolstered clients’ ESG & Social Impact results

Every year, SpringFour delivers Client ESG Reporting that helps organizations drive, measure, and report on the impact they’ve achieved in partnership with SpringFour.

7. Built strong partnerships with top brands across a variety of industries

SpringFour and our clients BMO, Capital One, Fay Servicing, Fifth Third Bank, Financial Finesse, KeyBank, OppFi, Patelco Credit Union, and Self amplified our joint impact this year through press features, speaking engagements, and more.

Fifth Third Bank and SpringFour forged a new partnership in 2024, bringing SpringFour’s financial health resources to consumers in person through Fifth Third’s mobile banking experience, the eBus.

SpringFour and BMO’s winning partnership was also highlighted in the press this year with features from The Financial Brand and Banking Transformed Podcast.

Self and SpringFour have worked together since 2019 to empower customers with self-serve access to SpringFour’s financial health resources via Self’s website and mobile app.

In nearly 5 years of partnership, Self Financial and SpringFour have delivered over 3,417,000 financial health referrals to more than 250,000 of Self’s customers.

8. Received incredible validation and feedback from our clients, users, and other industry connections proving that SpringFour delivers impact

SpringFour offers self-serve products that empower consumers to access resources 24/7 to find what they need. See what  consumers have to say about SpringFour.

SpringFour offers contact center solutions that empower agents, counselors, and coaches to provide better customer service by delivering resources to consumers. Based on a 2024 survey, 98% of users agree they provide better customer service when using SpringFour. See what agents, coaches, and counselors have to say about SpringFour.

SpringFour partners with banks, credit unions, fintech lenders, employers, loan servicers, mortgage insurers, nonprofits, and organizations across all industries to drive win-win impact. See what our clients have to say about using SpringFour.

SpringFour’s win-win impact is often highlighted through various press and media features. See what the press is saying about SpringFour.

9. Kept the spotlight on women in fintech through award wins, judging opportunities, and mentorship

As a woman-founded and largely women-led company, we take every opportunity we can to participate in experiences to support and mentor women. Through award wins, sharing our expertise at startup events, and mentoring young women, SpringFour helps other women entrepreneurs succeed.

SpringFour was recognized this year for its integral role as a women-led fintech driving measurable impact with multiple industry awards.

SpringFour’s Founder and CEO was named to American Banker’s 2024 Most Influential Women in Fintech! This award honors female leaders in the fintech community who are helping to bring new financial technology to life and move the industry forward in its efforts to help consumers, businesses, and financial institutions innovate to bring about better products and experiences.

The Most Influential Women in Fintech were recognized at American Banker’s Digital Banking Conference.

SpringFour Founder and CEO Rochelle Nawrocki Gorey also made Inc.’s Female Founders 250 — a list of the most creative and impactful female leaders in America!

Rochelle Nawrocki Gorey was chosen in both the financial services and changemaker categories, according to Inc., “for demonstrating the importance of marrying social impact with fintech and completing more than 5 million financial health referrals in 2023.”

This year, SpringFour’s Rochelle Nawrocki Gorey was featured alongside founders Christina Aguilera, Selena Gomez, Scarlett Johannson, Katy Perry, Shay Mitchell, and Natalie Portman, as well as Financial Industry leaders Billie Jean King of Billie Jean King Enterprises and Wendy Cai-Lee at Piermont Bank.

Student founders from the Momentum Pre-Accelerator at MSU’s Burgess Institute for Entrepreneurship & Innovation came to Chicago for several days of activities and interactions with entrepreneurs, investors, and MSU alumni. Rochelle attended a dinner as an MSU alumna to answer questions from the student founders.

10. Explored what impact means to us and demonstrated that impact in action

Impact is always a top priority at SpringFour. We consider impact in all aspects of our business and remain focused on delivering impactful results to our clients, their customers, their employees, and their bottom lines.

SpringFour won Real Leaders’ 2024 Top Impact Companies. Real Leaders celebrates Top Impact Companies striving to build a better world and scale solutions that address pressing issues around the globe.

As social impact has always been the cornerstone of our business, we’re honored to be featured at #26 on this list for the financial services category.

Following the award win, Rochelle joined the Real Leaders podcast with Kevin Edwards. On the podcast, Rochelle was asked, “How do you define the word ‘impact’?”

Here’s what she had to say about what impact means to us at SpringFour:

SpringFour was also featured on the One Vision fintech fuse podcast with Theodora Lau on an episode titled “Impact as a differentiator in the financial services industry.”

Morgan Pierce

Impact and Communications Manager, SpringFour

For many consumers, 2024 was filled with financial challenges, and according to our predictions, 2025 will present much of the same: prices will be high and many people will struggle to make ends meet. As consumer data and stories show, there are some financial areas where people will feel more stretched in 2025 and ways that financial health resources can help meet those needs.

Transportation costs will put employment, education, and financial health at risk

With the cost of transportation, including car expenses, transit tickets, and ridesharing services, on the rise in 2025, following a demand for transportation financial health resources up 24% from Q2 2024 to Q3 2024, transportation health resources will be key next year.

Banks and financial institutions will be on point for disaster relief support

Daily expenses such as transportation may be where much of people’s expenses will go in 2025, but unexpected bills can hamstring consumers’ financial health for months or years. Hurricanes, tornadoes, and wildfires leave waves of destruction, upturned lives, and companies scrambling to support their customers and employees with financial relief. 

As natural disasters become more frequent and more severe in 2025 and beyond, companies can no longer wait for disasters to destroy their communities to organize resources; they must proactively plan for how to support consumers through difficult times.

As Gorey recently shared in American Banker, “Banks have an obligation to plan ahead for natural disaster relief.” Supporting customers means creating a centralized space for disaster relief resources, which SpringFour partners saw value in as they have been working diligently with consumers after Hurricanes Helene and Milton. SpringFour saw demand for resources rise by nearly 38% in Q3 2024 over Q2 2024, and a 144% increase year-over-year in Q3 2024 over Q3 2023.

Financial health and mental health will remain intertwined

Financial health challenges not only hit bank accounts, they can also take a toll on physical and mental health. A survey by MarketWatch found that 41% of respondents agreed that finances were destroying their mental health.

Student loan payments will continue to challenge consumers, second only to mortgage debt

Student loan debt is one bill that consumers may dread opening, and is now the second-largest consumer debt balance in the country second only to home mortgages, with nearly 42.8 million borrowers strapped with federal student loan debt.

While periods of forbearance put federal student loan payments on hold, payments will resume in February 2025 and organizations will need to prepare to support borrowers to avoid default.

Income-driven repayment plans, such as the SAVE plan, and other support for student loan borrowers will be crucial to helping them maintain their financial health in 2025, as loan forgiveness changes loom.

Financial coaches, agents, and counselors will be central to the solution

Accessing financial resources digitally truly helps consumers improve their financial health, but there’s no denying the need for human support in hand with digital tools. While data points are crucial to understanding where consumers will need the most support in 2025, stories from financial coaches, collection agents, and counselors, add to the picture to see how resources are part of the winning solution.

Learn more about how partnering with SpringFour can help your organization support consumers as they face financial challenges in 2025 by emailing us at impact@springfour.com.

Morgan Pierce

Impact and Communications Manager, SpringFour

As Thanksgiving approaches, we want to acknowledge how thankful we are to make a difference in people’s lives every single day.

While we talk about our impact with numerical data — and that matters — there’s nothing like real-life stories to show what our financial health solutions truly mean to people. 

See three of our recent favorites below from contact center agents, counselors, and coaches who use SpringFour to deliver real value to individuals facing financial challenges.

We wish you a happy Thanksgiving and, as always, our team at SpringFour wishes to thank you for your support and partnership. Together, we are proud to be part of the solution and grateful to work with you.

Responding to Hurricane and Natural Disaster Relief

Finding Employment

Getting Back on Track with Mortgage Payments

Rochelle Nawrocki Gorey, Founder & CEO, SpringFour