My Blog

Fifth Third’s Financial Empowerment Mobile, commonly known as the eBus, brings financial access and education directly into communities, especially underserved areas. For 2024, the eBus has been reimagined to offer enhanced experiences including immediate checking account opening, face-to-face consultation pods for private conversations, computer workstations for guests and broader services. The increased offerings of the eBus include the services of SpringFour, a leading social impact financial wellness fintech, that connects visitors to more than 23,500 financial wellness resources from nonprofit and government agencies.

Fifth Third’s Financial Empowerment Mobile, commonly known as the eBus, will begin its 2024 tour with a 20-day journey across Ohio beginning in Cincinnati on Fifth Third Day. Through a relationship with SpringFour, an award-winning social impact fintech, the eBus will connect community members to vital human and social services organizations to address needs related to food savings, rental resources, childcare, employment services, small business support and more.

Jeoffrey Begin, Head of US Collections at BMO details how the bank has changed its focus in Collections away from a single transaction and towards the customer. Contact center agents today are solutions-oriented, trying to find how they can assist and enable rather than just getting the customer to act. This can translate to a payment modification or it may be about offering financial health resources, which BMO does through its partnership with the fintech SpringFour.